We will be performing a software update to the Helm & all web servers. See below for details on this maintenance.

Scheduled Date/Time:
Sunday 25th April 2010 - 12am - 6am

Servers Affected:
All Web Servers & Helm Control Panel

Estimated Downtime:
5-10 minutes per server

Information:
During this maintenance period we will be performing various software updates across all web servers, this includes deploying the new .NET 4.0 framework across all web servers and integrating the new framework options with the Helm Control Panel. The .NET 4.0 framework will be available for use a few days after the maintenance has been completed.

Please contact us if you have any questions or problems.

We will be rebooting each server from 9PM on 10th March 2010, during this time each server will be unavailable for a few minutes.

Thank you for understanding.

We will be performing maintenance on the Echo & India mail servers from on Sunday 21st Feburary 2010 between 5.30pm - 6.30pm, during this time mail services on each mail server will be unavailable for up to 15 minutes.

Please accept our apologies for the short notice of this maintenance.

The London Internet Exchange (LINX) are currently having problems. Our connections/links to LINX are no longer carrying traffic and this is having an impact on some customers who would normally cross LINX to reach our servers.

As the problem is outside our network, it is outside of our control.

Thank you for your understanding.

EDIT: This issue is now resolved.

Hi everyone,

The following limits have been increased on the following plans for both new and existing customers with immediate effect:

Starter Hosting Package

Current Limits
  Disc Space: 200Mb
  Bandwidth: 3GB

New Limits
  Disc Space: 400Mb
  Bandwidth: 6GB


Business Hosting Package

Current Limits
  Disc Space: 400Mb
  Bandwidth: 5GB

New Limits
  Disc Space: 800Mb
  Bandwidth: 10GB


Professional Hosting Package

Current Limits
  Disc Space: 600Mb
  Bandwidth: 10GB

New Limits
  Disc Space: 1200Mb
  Bandwidth: 20GB


Entrepreneur Hosting Package

Current Limits
  Disc Space: 1GB
  Bandwidth: 20GB

New Limits
  Disc Space: 2GB
  Bandwidth: 40GB

Please enjoy the new limits and do contact us if your plan does not recognise the new limits.

All servers on our network will be unavailable for up to 5 minutes while each server is rebooted for software updates to take effect.

These reboots will be taking place between 12.00AM - 1AM (UK Time) on Friday 17th July 2009, during this time services on each server will be unavailable at certain periods while each server is rebooted.

We thank you for your patience, and do let us know if you experience any further problems after the scheduled date and time.

Dear Customer,

From the 28th July 2009 we will no longer be supporting the forwarding of emails via email forwarding to popular free email providers.

Why are you removing support for this?
When emails are forwarded from our mail servers to free email providers, many of these emails are being marked /flagged as spam, despite the spam emails not being sent from our servers. This is resulting in our mail servers being blacklisted and stopping genuine emails from being sent.

Which providers will you not be allowing forwarding too?
We will be removing forwarding to the following providers:

• @btinernet.com
• @yahoo.com / yahoo.co.uk
• @aol.com / aol.co.uk
• @hotmail.com / hotmail.co.uk
• @live.com / live.co.uk
• @gmail.com / googlemail.com

No, you can still email the free email providers as normal. We are just not allowing the bulk forwarding of all emails to the listed providers.

If you are currently using the email forwarding or store/forward options in Helm or the forwarding address option in webmail, you need to remove these forwarders and collect mail from webmail or set-up your email account inside an email client such as Outlook, Thunderbird etc.

Webmail can be accessed via mail.yourdomain.com, replace yourdomain.com with the domain you wish to access webmail on

In order to improve the performance of the mail service we will be upgrading and migrating the current mail server to new hardware to increase the speed & efficiency of the mail service. These upgrades will involve IP address and mail hostname changes to the mail service.

The upgrades/migration has been scheduled for:

**** Sunday 5th April 2009 – 12AM – 6AM (UK Time) ****

During this time the Windows mail service will be unavailable for up to 1 hour while this work is carried out.

Please ensure you use the following details to connect to the mail server:

Incoming Mail Server: mail.ourwindowsnetwork.com OR mail.domain.com
Outgoing Mail Server: mail.ourwindowsnetwork.com OR mail.domain.com
Webmail: mail.ourwindowsnetwork.com OR mail.domain.com OR webmail.domain.com

* Replace domain.com with a domain you are hosting

If you currently manage DNS for your domains elsewhere and do not point your nameservers to us after the mail upgrades have been completed you will need to update the “mail” record IP address to 89.238.132.119 for your mail service to continue to work.

At the beginning of this month a number of our servers were re-located to a new custom build datacentre in Manchester Trafford Park. However some of our web servers (servers which host websites) were kept in London as they are soon to be decommissioned and replaced with new more up to date hardware.

Unfortunately it is no longer technically possible for these servers to remain in London. The following servers will be re-located to the new facility and will be unavailable: Dione/Atlas/Hydra/Thebe/Rhea

All sites on the new Hotel server will remain on-line along with mail, databases, DNS & the Helm Control Panel for all domains.

MAINTENANCE WINDOW

Due to the physical migration of the servers, downtime is unavoidable and unfortunately is considerable; we have allocated an eight and half hour window for the migration to be completed within:

• Start @ Thursday 26th March 2009 - 10PM (UK Time)
• End @ Friday 27th March 2009 – 6.30AM (UK Time)

If you have any problems or questions regarding the maintenance windows please contact us using our helpdesk, email or our community forums.

Dear Customer,

On 5th March 2009 we will be migrating our Windows hosting network from the RedBus Meridian Gate datacentre in London Docklands to a new custom built datacentre in Manchester Trafford Park. The new datacentre is owned & has been built by our networking partners to a very high standard, to overcome the rising problem of power costs & limited space in London.

Features of the new facility include:

* Detached building with private fenced yard and carpark
* N+1 Paralleled UPS Protection
* N+1 Down flow Cooling
* Heavy-duty raised access floor
* VESDA Fire Detection with FM200 suppression
* Overhead data cable containment
* Highly efficient cooling with cold-aisle containment
* Dedicated 11Kv substation on-site
* Full generator backup, with several days' on-site fuel storage
* 24-hour monitored and recorded internal and external CCTV security
* Multiple-10G resilient network ring linking the site to key datacentres in Manchester and London, and onwards to Amsterdam, Frankfurt and Belgium over a European network

MAINTENANCE WINDOW

Due to the physical migration of network hardware & servers, downtime is unavoidable and unfortunately is considerable; we have allocated an eight and half hour window for the migration to be completed within:

• Start @ Thursday 5th March 2009 - 10PM (UK Time)
•  End @ Friday 6th March 2009 – 6.30AM (UK Time)

DURING THE MAINTENANCE WINDOW

We would like to emphasise that no configuration changes will be involved and IP addresses will remain the same, the servers are simply being switched off, transported to the new facility and switched back on.

During this maintenance our backup mail server located in another facility within the UK will store all email and deliver it to our primary mail server after the maintenance has completed. We will also be carrying out extra backups before the migration starts alongside our standard backup routine.

Please accept our apologies in advance for the short notice of this work and for any inconvenience this outage will cause.

During the maintenance you can always contact us via Instant Messenger and telephone. Please feel free to contact us before the maintenance window usuing the normal methods.

Warm Regards,
Silverline Web Solutions
www.silverlinewebsolutions.co.uk

Over the next few weeks we will be carrying out essential mail server maintenance and adding additional mail servers to our hosting network to cope with demand, existing domains on our current mail server will also be migrated to these new servers.


Action Required: Remove old / un-used domains & POP3 Email Accounts

1. Login to the Helm Control Panel – http://helm.silverlinehosting.co.uk proceed to “Domains” and review the domains you are hosting. If you are hosting a domain that has expired or you no longer wish to host please click this domain and click the “Delete” > “OK” button. This will remove the domain from the network along with all associated data.


2. Inside the Helm Control Panel click “Domains” > “domain.com” (replace with a domain you are hosting) > Email Accounts (POP3) > from here review the accounts you do not use; these may include a default mail@ account. Click the account you wish to delete and click “Delete” > “OK”.


Action Required: Changes to mail connection information

Please ensure you are using the following connection information in your email client to connect to our mail server:


- Incoming Mail Server: mail.domain.com (replace with the domain name you are hosting) OR mail.silverlinehosting.co.uk
- Outgoing Mail Server: mail.domain.com (replace with the domain name you are hosting) OR mail.silverlinehosting.co.uk
- Webmail: webmail.domain.com (replace with the domain name you are hosting OR webmail.silverlinehosting.co.uk

We are now proud to announce that our new web hosting site is now live!! We have tried our best to create a friendly and enjoyable user experience for our customers. With a custom built helpdesk customers can now get support in a single easy to use place.

If there is anything you feel we could still improve on, please let us know!!

We are pleased to announce the DNS migration to new hardware and networks was completed successfully. This email contains information on the new IP addresses needed for customers with personal/custom nameservers.

Our new IP addresses are below:

• ns1 - 89.238.132.45
  
• ns2 - 216.67.244.214
• ns3 - 195.74.53.125

You must register these nameservers at your domain registrar before midnight on the 23rd October 2008, failure to update IP addresses will result in a loss of service for all your services.

If you require any assistance updating your IP addresses at your domain registrar please open a support ticket to our Hosting Support Department.

New “NS4″ DNS Server

As part of our on-going commitment to improve the reliability of our service, during the migration process we took the opportunity to implement an additional DNS server.

• ns4 - 89.238.132.46

If you wish to make use of this new DNS server please register a new nameserver entry at your domain registrar called “ns4″ and point it to the IP address supplied above.

Once you have done this please raise a support ticket to the Windows Hosting Support Department requesting the additional DNS server to be registered on your account.

If you require any further assistance please do not hesitate to contact us via our web based helpdesk

As part of our on-going commitment to improve the service we offer there is a requirement to migrate our DNS servers to new servers and IP addresses.

We will be carrying out this work on:

- Date: Thursday 16th October 2008
- Time: 12am - 6am

Once the DNS migration has completed we will be sending a further email with details of the new IP addresses, you will then have up until midnight on the 23rd October to update IP addresses on your nameservers. If you are not going to be unable to update your personal nameservers during this period please contact our Windows Hosting Support department via the Helpdesk providing us with details on how we can update these IP addresses for you at your domain registrar.

If you have any questions, please contact our support department.

Regards,
Adam Spencer
Silverline Web Solutions

Our Windows mail server has been upgraded to SmarterMail v5.5, new features include:

• Added: SmarterMail Enterprise Edition allows synchronization of Contacts, Calendars, Tasks and Notes with devices such as BlackBerry, iPhone, and more.
• Added: The messages page now displays the folder of the message when searching in multiple folders.
• Many more additions, enhancements, and improvements.

Full release notes:
http://www.smartertools.com/SmarterMail/ReleaseNotes.aspx

SmarterMail Sync Guide:
http://www.smartertools.com/downloads/documents/smartermail/Collaboration_Synchronization_and_Over-the-Air_Mobile_Communications_with_SmarterMail_V01.pdf